Flockler’s subcontractors
| Service | Location | Description | Data transfer |
|---|---|---|---|
| Amazon Web Services | EU | Server hosting | (not applicable) |
| Intercom | US | Support | SCC |
| Mailgun (Sinch) | US / EU | Transactional emails | SCC |
| Rackspace | UK | Server hosting | (not applicable) |
| Sentry | US | Application monitoring | SCC |
| Stripe | US | Payments | SCC |
| UpCloud | UK | Server hosting | (not applicable) |
Amazon Web Services
AWS powers our key operations for application hosting services.
Intercom
Intercom powers the customer support live chat on Flockler.com for visitors and logged in users of Flockler software. It helps our clients to get in touch with the Flockler support team in real-time.
Mailgun
Mailgun (Sinch) provides transactional emails, such as an invitation email to a new user to join the Flockler account of your organisation and notification to reconnect your social media account. Flockler doesn’t send any emails to visitors of your services, and the emails are only related to the use of the Flockler platform in an editor, manager, or owner role.
Mailgun is a US based company while email data is processed inside EU by Sinch AB.
Rackspace
Rackspace provides file storage services for some of our customers who signed up for Flockler before July 2021.
Sentry
Sentry monitors the application of Flockler. For example, it tracks errors on the server-side and in the application development.
Stripe
Stripe processes payments of the Flockler clients who’ve decided to subscribe by credit card. The data stored in Stripe only includes the billing data provided by the Flockler account owner for each organisation.
Upcloud
Upcloud provides hosting services for the Flockler application and related services.
Other related documents
Changelog
22 June 2023
- Updated Mailgun with information that processing is done inside EU by Sinch AB.
- Updated location of processing to be UK for Rackspace and UpCloud.
- Updated scope of processing for Rackspace.
15 December 2022
- Removed MailChimp from subcontractors.
17 January 2022
- Removed FullStory from subcontractors.