Flockler’s subcontractors

Amazon Web Services

AWS powers our key operations for application hosting services.

HelpScout

HelpScout powers the customer support live chat on Flockler.com for visitors and logged in users of Flockler software. It helps our clients to get in touch with the Flockler support team in real-time.

HelpScout is a US based company but data is stored within the EU.

Mailgun

Mailgun (Sinch) provides transactional emails, such as an invitation email to a new user to join the Flockler account of your organisation and notification to reconnect your social media account. Flockler doesn’t send any emails to visitors of your services, and the emails are only related to the use of the Flockler platform in an editor, manager, or owner role.

Mailgun is a US based company while email data is processed inside EU by Sinch AB.

Sentry

Sentry monitors the application of Flockler. For example, it tracks errors on the server-side and in the application development.

Stripe

Stripe processes payments of the Flockler clients who’ve decided to subscribe by credit card. The data stored in Stripe only includes the billing data provided by the Flockler account owner for each organisation.

Customer.IO

Customer.IO allows us to personalise and tailor customer messages to better support our customers with relevant email messaging as they use different parts of the Flockler platform.

HubSpot

HubSpot powers our marketing team, connecting us with potential Flockler customers and helping us with tools such as the form customers can use to book a demo meeting with us.

BareMetrics

We use one part of BareMetrics - their "Recover" product - to power dunning recovery to remind customers to re-enter their card details if their card used to pay for their Flockler subscription has expired or been declined.

Other related documents

Changelog