Flockler’s subcontractors
| Service | Location | Description | Data transfer |
|---|---|---|---|
| Amazon Web Services | EU | Server hosting | (not applicable) |
| Intercom | US | Support | SCC |
| Mailgun | US | Transactional emails | SCC |
| Rackspace | EU | Server hosting | (not applicable) |
| Sentry | US | Application monitoring | SCC |
| Stripe | US | Payments | SCC |
| UpCloud | EU | Server hosting | (not applicable) |
Amazon Web Services
AWS powers our key operations for application hosting services after migration from Rackspace has been completed by the end of 2020.
Intercom
Intercom powers the customer support live chat on Flockler.com for visitors and logged in users of Flockler software. It helps our clients to get in touch with the Flockler support team in real-time.
MailChimp
MailChimp distributes one-off emails to inform our clients regarding significant changes in Flockler software.
Mailgun
Mailgun provides transactional emails, such as an invitation email to a new user to join the Flockler account of your organisation and notification to reconnect your social media account. Flockler doesn’t send any emails to visitors of your services, and the emails are only related to the use of the Flockler platform in an editor, manager, or owner role.
Rackspace
Rackspace hosts the Flockler application and related services until the end of 2020.
Sentry
Sentry monitors the application of Flockler. For example, it tracks errors on the server-side and in the application development.
Stripe
Stripe processes payments of the Flockler clients who’ve decided to subscribe by credit card. The data stored in Stripe only includes the billing data provided by the Flockler account owner for each organisation.
Upcloud
Upcloud provides hosting services for the Flockler application and related services.